Organisational Culture

“A culture of an organisation is a combination of values and behaviours that make up the individual environment of the said company.” The question is how does one see this instilled in your company? What this comes down is creating a culture and how one goes about seeing that instilled throughout a business. This isn’t […]

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Travel Checklist

Sometimes we can find that our businesses can require us to travel, whether it be for a meeting, larger networking opportunity or for a multitude of reasons that I’m sure you’re thinking of right now (like that business deal that you must get sorted in Hawaii…) Thing is, some of us are super organised and have […]

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Life is a Contact Sport

Most people in business take great pains to develop their business plan, structure their marketing, and project their cash flow, but few plan how they will meet the people they want or need to meet. In every industry there is a king pin and in every community there is someone who makes things happen. In […]

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Bettering Your Leadership

They say that some people are leaders and some are followers. While we’re not really going to comment on that, there are some personality types that lend themselves to being natural leaders and there are those who need to develop certain skills and philosophies to be the leader they need to be. Leadership is, whether […]

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Difficult Customers and How to Deal with Them

You can’t escape them: difficult customers. Fortunately they don’t make up most of your client base but they seem to take up a lot of your time! How to deal with the difficult people is just part of the job and if you’re in customer service, then it’s unavoidable. Here are a few tips on […]

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