Devon and Cornwall Customer insights (Trading as Shopper Anonymous Devon and Cornwall)
Shopper Anonymous Devon and Cornwall franchise is part of the UK’s leading customer feedback organisation. Since 1998, we have specialised in producing the highest quality feedback through our mystery research and customer feedback solutions. We conduct thousands of quality projects each month across a range of sectors. We specialise in Mystery Shopping, Customer and Staff On-Line Surveys, Focus Groups, Team Training & One to One Mentoring. We have developed a UK network of Regional Directors to help our customers introduce our programmes Rhian Huxtable is our highly experienced regional director in Devon and Cornwall with over 24 years’ experience in the Customer service sector. Rhian’s local support and our bespoke systems are key to our success.
Regional Director Devon & Cornwall| Tel: 07810 516887
Covering Devon and Cornwall,
Rhian brings a wealth of experience and support to his customers- Rhian works with many Devon and Cornwall businesses from start up to £50m turnover.
Growing up and studying in South Devon, before embarking on a very successful senior leadership career in a number of industry leading grocery, health, beauty and pharmacy retail organisations including Sainsbury’s and Boots. Rhian has for the last 10 years worked in a number of senior level roles in a multi-disciplinary environment including head of region for the South West and head of the retail operations hub for Boots.
Recognised as a versatile and inspirational customer led leader with a record of delivering success in diverse quality and customer focussed environments, building positive business culture and performance, by providing motivation and guidance to teams leading by example and building relationships to enhance performance.
Rhian has a passion for coaching and mentoring business leaders to realise their plans and aspirations through great customer and colleague insight.
Benchmark your customer service against 100’s of the leading Devon & Cornwall and 900 of UK’s most forward-thinking businesses
Develop tailored feedback from your customers to motivate your team
From Legal to Leisure, Care Homes to Garden Centres, Opticians to B to B. We work with niche businesses that want to deliver a World Class experience.
Receive local support from Devon & Cornwall based Rhian whose experience in running large teams to deliver a superb service is second to none.
1. Mystery Shopping
2. Customer and Staff On-Line Surveys
3. Focus Groups
4. Team Training
5. One to One Mentoring